General Terms and Conditions

The e-shop laherba.eu is operated by LAHERBA, s.r.o., a company based in Bratislava, Slovakia. These terms explain how orders, payment, delivery, returns and claims work – please read them before placing your order.

These General Terms and Conditions (hereinafter referred to as the "GTC") of the commercial company LAHERBA, s.r.o., Karpatské námestie 10/A, 831 06 Bratislava, Slovak Republic, Company ID (IČO): 54304610, Tax ID (DIČ): 2121645746, e-mail: laherba@laherba.eu, phone: +421 911 587 325 (hereinafter referred to as the "Seller") govern the mutual rights and obligations of the contracting parties arising in connection with or based on the purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the Seller and another natural or legal person (hereinafter referred to as the "Buyer") through the Seller's online store.

The online store is operated by the Seller at the internet address www.laherba.eu via the web interface (hereinafter referred to as the "Store Web Interface").

The GTC further govern the rights and obligations of the contracting parties when using the Seller's website located at www.laherba.eu (hereinafter referred to as the "Website") and other related legal relations. The GTC do not apply to cases where a person intending to purchase goods from the Seller acts within the scope of their business activity when ordering the goods.

Provisions deviating from the GTC may be agreed upon in the Purchase Contract. Deviating provisions in the Purchase Contract take precedence over the provisions of the GTC. The provisions of the GTC are an integral part of the Purchase Contract.

The Seller may change or supplement the wording of the GTC. This provision does not affect the rights and obligations that arose during the period of validity of the previous version of the GTC.

User Account

Based on the Buyer's registration carried out on the Website, the Buyer may access their user interface. From their user interface, the Buyer can order goods (hereinafter referred to as the "User Account"). The Buyer may also order goods without registration directly from the Store Web Interface.

When registering on the Website and ordering goods, the Buyer is obliged to state all data correctly and truthfully. The Buyer is obliged to update the data provided in the User Account upon any change. The data provided by the Buyer in the User Account and when ordering goods are considered correct by the Seller.

Access to the User Account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary for accessing their User Account and acknowledges that the Seller is not responsible for the Buyer's breach of this obligation.

The Buyer is not entitled to allow the use of the User Account by third parties. The Seller may cancel the User Account, especially if the Buyer does not use their User Account for more than 2 years, or if the Buyer breaches their obligations under the Purchase Contract (including the GTC).

The Buyer acknowledges that the User Account may not be available continuously, especially with regard to necessary maintenance of the Seller's hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties.

Product offers and pricing

The Store Web Interface contains a list of goods offered by the Seller for sale, including the prices of the individual goods offered. The prices of the offered goods are final, including all taxes and fees. The Seller is not registered for VAT in the Slovak Republic and does not charge VAT.

The offer to sell goods and the prices of these goods remain valid for the duration they are displayed in the Store Web Interface. This provision does not limit the Seller's possibility to conclude a Purchase Contract under individually agreed conditions.

All offers to sell goods placed in the Store Web Interface are non-binding and the Seller is not obliged to conclude a Purchase Contract regarding these goods.

Order process

The Store Web Interface, in the Shopping Cart section, also contains information about the costs associated with the delivery of the goods. To order the goods, the Buyer fills out the order form in the Store Web Interface. The order form primarily contains information about:

• The ordered goods (the Buyer places the desired goods in the shopping cart)
• The method of payment of the purchase price
• Details of the required method of delivery of the ordered goods
• Information about the costs associated with the delivery of the goods

(hereinafter collectively referred to as the "Order").

Before sending the Order to the Seller, the Buyer is allowed to check and change the data entered into the Order, also with regard to the possibility for the Buyer to detect and correct errors made during data entry into the Order.

The Buyer sends the Order to the Seller by clicking the "Submit Order" button, which clearly indicates that submitting the Order entails an obligation to pay. The data provided in the Order are considered correct by the Seller.

Order confirmation

The Seller shall immediately confirm receipt of the Order to the Buyer by e-mail, sent to the Buyer's e-mail address specified in the user interface or in the Order (hereinafter referred to as the "Buyer's E-mail Address").

The Seller is always entitled, depending on the nature of the Order (quantity of goods, amount of the purchase price, expected shipping costs), to request the Buyer to additionally confirm the Order (for example, in writing or by phone).

The contractual relationship between the Seller and the Buyer arises upon delivery of the acceptance of the Order (acceptance), which is sent by the Seller to the Buyer by e-mail to the Buyer's E-mail Address.

The Buyer acknowledges that the Seller is not obliged to conclude a Purchase Contract, especially with persons who have previously substantially breached a Purchase Contract (including the GTC).

Buyer's declaration

The Buyer declares and warrants to the Seller that:

• They are fully legally competent, taking into account their age, or are represented by a legal guardian
• Any data provided to LAHERBA, s.r.o. is true, complete, accurate and correct
• By paying the price of the goods, they do not circumvent or infringe the rights of third parties and are authorised to use the financial resources used to pay for the goods
• They have thoroughly familiarised themselves with these GTC before starting to use the laherba.eu e-shop, fully understand them and agree with them

Remote communication

The Buyer agrees to the use of remote communication means when concluding the Purchase Contract. The costs incurred by the Buyer when using remote communication means in connection with the conclusion of the Purchase Contract (costs of internet connection, telephone calls) are borne by the Buyer.

Pricing and VAT

The price for the goods is known to the customer in advance. The price of each product is stated on the www.laherba.eu web interface. The customer always sees the final price, with no hidden fees.

The Seller is not registered for VAT in the Slovak Republic and therefore does not charge VAT. All prices shown are final.

The final price of the order is the sum of:

• The prices of the products selected by the Buyer
• The fees for the payment method (if applicable)
• The fees for the delivery method

All fees are listed in the order form (Shopping Cart) and are included in the final price.

Payment methods

The Buyer has the option to select the payment method and delivery method in the Shopping Cart. If the payment method or delivery method affects the resulting price, the amount of the fee is stated in the order form and the fee is included in the final price. The Buyer can make payment for the order via:

• Comgate payment gateway: VISA, VISA Electron, Mastercard, Maestro payment cards
• Digital wallets: Apple Pay, Google Pay
• Bank transfer: payment via proforma invoice (received by e-mail after submitting the order)
• Cash on delivery: payment in cash or by payment card to the courier or at collection points (pick-up points, boxes, Packeta Z-BOX)

Payment procedures

In the case of cashless payment, the Buyer is obliged to pay the purchase price of the goods together with the variable symbol of the payment. In the case of cashless payment, the Buyer's obligation to pay the purchase price is met at the moment the corresponding amount is credited to the Seller's account.

Minimum order value

The minimum order value is set at €10 (or equivalent in local currency). This amount is set due to the efficiency of order processing, administrative costs, and costs for packaging and transport.

Dispatch timeframes

The Seller confirms receipt of the Order to the customer by e-mail. The goods are usually dispatched within 1–2 working days from:

• Receipt of the Order (for card/digital wallet payments and cash on delivery), or
• The crediting of the amount to the Seller's account (for prepayment via bank transfer)

Unless otherwise agreed, the Seller shall deliver the goods no later than 30 days from the conclusion of the Purchase Contract.

Delivery methods

The method of delivery of the goods and the associated fees are defined in each individual order form. The Buyer has the option to select the payment method and delivery method in the order form. These are included in the final price. Weight restrictions:

• For shipments via Slovenská pošta and Packeta: maximum weight 5 kg per shipment
• For personal collection: no weight limit

Delivery within the European Union

For deliveries to EU countries outside the Slovak Republic:

• The Seller is not VAT registered in other EU member states
• Prices shown are final with no additional VAT charges for EU customers
• No customs duties apply within the EU
• Delivery times may vary by destination country (typically 3–7 working days)
• Standard delivery partners: Packeta, DPD and national postal services

Important legal notice for international orders

The Buyer is responsible for:

• Verifying that ordered products (ethnobotanical specimens) are legal to possess and use in their country of residence
• Compliance with all local laws and regulations regarding the possession, storage and use of botanical materials
• Any consequences arising from non-compliance with local regulations

The Seller:

• Reserves the right to refuse orders to countries where products may be restricted or prohibited
• Cannot be held liable for packages seized by customs or regulatory authorities
• Will provide all necessary documentation for customs clearance (invoices, product descriptions)

By placing an order for international delivery, the Buyer confirms that they have verified the legal status of ordered products in their country and assumes full responsibility for compliance with local laws.

Buyer's obligations upon delivery

The Buyer is obliged to:

• Duly take over the goods from the carrier
• Check the integrity of the packaging upon delivery
• Immediately notify the carrier of any damage or defects to the packaging or goods

Failed delivery

By concluding the Purchase Contract, the Buyer is obliged to take over the ordered goods. If the Buyer breaches their obligation to take over the ordered goods and the shipment is returned to the Seller, the Seller is entitled to claim compensation for the costs actually incurred in connection with the futile delivery and return of the goods (postage, packaging, administrative handling). These costs are quantified at the amount of €6. This amount is payable within 15 days from the moment the ordered shipment was handed over to the first carrier. The Seller is entitled to set off this claim against the Buyer's payment.

Withdrawal via the online function on the Website: The Consumer may withdraw from the contract by using the withdrawal function (the "Withdraw from Contract" button) available on the Store Web Interface at www.laherba.eu throughout the entire withdrawal period. After the Consumer completes and submits the withdrawal through this function, the Seller shall without undue delay confirm receipt of the withdrawal to the Consumer on a durable medium, by sending it to the Consumer's e-mail address.

The Consumer may also withdraw by e-mail to laherba@laherba.eu, in writing to the Seller's address, or by any other unequivocal statement addressed to the Seller. The use of the withdrawal function or the model withdrawal form is not mandatory.

Exceptions to the right of withdrawal

In accordance with applicable consumer protection legislation, the Consumer cannot withdraw from a Purchase Contract for the supply of:

• Goods in a sealed package which the Consumer has removed from the package and which cannot be returned for hygienic reasons. (This applies in particular to ethnobotanical samples, herbal mixtures and other goods sold in sealed protective packaging.)
• Goods which have been irretrievably mixed with other goods after delivery.
• Goods made to the Consumer's specifications or clearly personalised.

The Buyer acknowledges that for goods excluded from the right of withdrawal (in particular ethnobotanical samples in sealed packaging once opened), the withdrawal function cannot be used for such goods.

Procedure for withdrawal

If the Buyer decides to withdraw from the contract within the statutory period (and the exceptions above do not apply), they must inform the Seller of this fact, e.g. by e-mail to laherba@laherba.eu. The Buyer shall state their name, order number and bank account number (IBAN) for the refund.

The Buyer shall send the goods back to the Seller's address without undue delay, no later than 14 days from the withdrawal. The goods should be returned complete, undamaged and clean. The Seller recommends returning the goods in the original packaging to prevent damage during transport. The Buyer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics.

The Seller explicitly states that parcels sent via "cash on delivery" (COD) will not be accepted. The direct costs of returning the goods are borne by the Buyer.

The Seller shall refund all payments received from the Buyer, including the cost of delivery to the Buyer (except for additional costs arising from a delivery method other than the least expensive standard delivery offered by the Seller), no later than 14 days from the day the withdrawal was received. The Seller is not obliged to make the refund before the goods are delivered back to the Seller or before the Buyer proves that the goods have been sent back, whichever occurs first. The refund will be made using the same payment method that the Buyer used, unless the Buyer expressly agrees otherwise, without any additional fees.

Warranty period

The rights arising from liability for defects of the goods sold through the e-shop are governed by the Slovak Civil Code (Act No. 40/1964 Coll.), Act No. 108/2024 Coll. on Consumer Protection and applicable EU legislation.

If the Buyer is a consumer and a longer period is not stated in the warranty certificate, the warranty period is 24 months from the takeover of the goods.

If a period for the use of the item is marked on the sold item, its packaging or the instructions attached to it in accordance with special legal regulations, the warranty period ends upon the expiration of this period.

How to make a claim

The Buyer may make a claim by e-mail to laherba@laherba.eu, by phone at +421 911 587 325, or in writing to the Seller's address. The Seller shall issue the Buyer a confirmation of the claim on a durable medium (e.g. by e-mail).

Claims processing time

The Seller is obliged to:

• Decide on the method of handling the claim immediately, in complex cases no later than 3 working days, and in justified cases (especially when a complex technical assessment is required) no later than 30 days from the date the claim is asserted
• Settle the claim (including the removal of the defect) no later than 30 days from the date the claim is asserted by the Buyer

After the expiration of 30 days, the Buyer has the same rights as if it were an unremovable defect.

Warranty exclusions

The warranty does not cover:

• Wear and tear of the item caused by its usual use
• Defects for which a lower price was agreed (for items sold at a reduced price)
• Damage caused by improper use, storage or handling by the Buyer

Buyer's rights when asserting a claim

Depending on the nature of the defect, the Buyer has the following rights:

If the defect is removable, the Buyer has the right to have it removed free of charge, timely and properly. The Seller is obliged to remove the defect without undue delay. If this is not disproportionate given the nature of the defect, the Buyer may demand:

• Exchange of the item, or
• Exchange of the defective part (if the defect concerns only a part of the item)

If such a procedure is not possible, the Buyer may request:

• A reasonable discount on the price of the item, or
• Withdrawal from the contract

If the defect is unremovable and prevents the proper use of the goods, the Buyer has the right to:

• Exchange the defective goods, or
• Withdraw from the Purchase Contract

The Buyer has the same rights if:

• The defects are removable, but the Buyer cannot properly use the item due to the repeated occurrence of the defect after repair, or
• Due to a larger number of defects

Repeated occurrence of a defect means: the same defect preventing proper use, which has already been removed at least twice during the warranty period, occurs again.

A larger number of defects means: the item simultaneously has at least three defects preventing its proper use.

If the defects are other unremovable defects and the consumer does not demand the exchange of the item, they have the right to:

• A reasonable discount on the purchase price, or
• Withdrawal from the Purchase Contract

When asserting a claim, the Buyer is obliged to:

• Present proof of purchase
• Describe the defect (the accompanying claim form may be used)

In the case of a justified claim, the Buyer has the right to reimbursement of:

• Costs associated with the claim (especially postage paid when sending the claimed goods)
• Costs associated with withdrawal from the contract (if applicable)

In the case of an unjustified claim, the goods will be sent back to the customer at their expense.

The costs associated with the transport of the goods to the customer after the settlement of a justified claim are paid by the Seller.

• If the goods are exchanged under warranty, the warranty period begins to run again from the takeover of the new product
• After the settlement of a justified claim, the warranty period is extended by the duration of the claim procedure (from the day the claim was asserted to the day the claim is settled)

Confidentiality

The Seller declares that all personal data is confidential and will only be used to carry out the performance of the contract with the Buyer. Personal data will not be otherwise disclosed or provided to third parties, with the exception of situations related to:

• Distribution (delivery service providers)
• Payment processing (payment gateway providers)
• Legal and accounting services (professional advisors)

GDPR compliance

The e-shop operator, LAHERBA, s.r.o., as the personal data controller (hereinafter referred to as the "Controller"), hereby, in accordance with Art. 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation (hereinafter referred to as the "GDPR"), and Slovak Act No. 18/2018 Coll. on Personal Data Protection, informs its customers (hereinafter individually referred to as the "Data Subject") that:

The personal data of the Data Subject, which will be handed over to the Controller upon sending the order, will be processed for the purpose of:

• Concluding and subsequently performing the Purchase Contract
• Handling any claims arising from defective performance
• Fulfilling legal obligations (consumer protection, bookkeeping, tax regulations)

The legal basis for processing personal data is:

• Performance of the Purchase Contract based on the Data Subject's order (Art. 6(1)(b) GDPR)
• Fulfilment of legal obligations according to Slovak and EU legal regulations (Art. 6(1)(c) GDPR)

The reason for providing personal data to the Controller is the identification of the contracting parties necessary for the conclusion and performance of the Purchase Contract, which would not be possible without providing this data.

The personal data of the Data Subject will be processed for the period for which the Controller is obliged to retain this data according to generally binding legal regulations:

• 10 years for accounting documents according to the Slovak Accounting Act (Act No. 431/2002 Coll., as amended)
• For the duration of the warranty period and the limitation period for claims arising from the Purchase Contract
• As long as necessary to fulfil legal obligations and legitimate business purposes

The processing of the Data Subject's personal data will not involve automated decision-making or profiling.

The Controller has not appointed a Data Protection Officer, as it is not obliged to do so given the nature of the processing.

The personal data of the Data Subject may be provided to:

• The delivery service provider chosen by the Data Subject (for proper order processing)
• Persons who provide legal and accounting services to the Controller (to ensure proper fulfilment of legal obligations)
• Payment processors (for secure payment processing)

The Controller does not intend to transfer the personal data of the Data Subject to other persons, third countries, international organisations or parties other than those mentioned above, except where required by law.

The Data Subject has the right to:

• Access their personal data
• Rectification (correction) of inaccurate or incomplete data
• Erasure (“right to be forgotten”) in certain circumstances
• Restriction of processing in certain circumstances
• Data portability
• Object to processing based on legitimate interest or for direct marketing
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the supervisory authority – the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava (dataprotection.gov.sk)

Newsletter and commercial communications

The Buyer agrees to receive information related to the goods, services or business of the Seller to the Buyer's E-mail Address only if they have given their consent, for example by subscribing to the newsletter. Customers who have purchased goods from the Seller may receive offers of similar goods; they may refuse such communications at any time, free of charge.

Consent to receiving commercial communications can be withdrawn at any time by clicking the unsubscribe link in each e-mail or by sending a request to laherba@laherba.eu.

Cookies

The Buyer agrees to the storage of so-called cookies on their device only to the extent of the consent given in the cookie banner. Technically necessary cookies are used without consent, as the Website could not function properly without them. Consent can be changed or withdrawn at any time in the cookie settings.

Detailed information on the processing of personal data is available on the GDPR and Cookies pages.

Consumer complaints are handled by the Seller via the e-mail address laherba@laherba.eu or by phone at +421 911 587 325. The Seller will send information on the handling of the Buyer's complaint to the Buyer's E-mail Address.

If the Consumer is not satisfied with the way the Seller has handled their complaint or believes that the Seller has violated their rights, they have the right to request a remedy from the Seller. If the Seller rejects this request or does not respond within 30 days of its sending, the Consumer has the right to submit a proposal for the initiation of alternative dispute resolution to an alternative dispute resolution body in accordance with Slovak Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes.

The competent body is in particular the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Central Inspectorate, Department of Alternative Dispute Resolution of Consumer Disputes, Bajkalská 21/A, 827 99 Bratislava, e-mail: ars@soi.sk, www.soi.sk, or another authorised legal entity listed by the Ministry of Economy of the Slovak Republic. Consumers residing in another EU member state may also contact the alternative dispute resolution body or the European Consumer Centre in their country.

The supervisory authority for compliance with consumer protection obligations is the Slovak Trade Inspection, Inspectorate for the Bratislava Region, Bajkalská 21/A, 827 99 Bratislava.

The operator of the e-shop laherba.eu is:

The Seller declares that it is not registered for VAT and that all information on the goods, prices and conditions provided on the Website is up to date at the time of its publication.

These GTC and the legal relations arising from the Purchase Contract are governed by the law of the Slovak Republic, in particular the Civil Code and the consumer protection legislation. If the Buyer is a consumer with habitual residence in another EU member state, this choice of law does not deprive them of the protection afforded by the mandatory provisions of the law of their country of residence.

If any provision of the GTC is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions.

The Purchase Contract, including the GTC, is archived by the Seller in electronic form and is not accessible to third parties. The Purchase Contract may be concluded in English or Slovak.

By submitting the Order, the Buyer confirms that they have read these GTC, understand them and agree with them.

These GTC enter into force and effect on 16 October 2026.